Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when requesting a return. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must email us at [email protected]. Include your order number, a description of the item, and the reason for the return in your email. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product without delays. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personal grooming items that have been opened or used. If you are unsure whether an item is returnable, please contact us before making a purchase. We reserve the right to refuse returns on any item that does not meet our return eligibility criteria.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow us time to respond, as we handle all customer communication via email only.